Citrix Systems has announced that its market-leading remote support service GoToAssist® is now available as an app on the AppExchange. With GoToAssist for Salesforce, the world-class support functionality of Citrix® GoToAssist is fused with Salesforce CRM.

The fully integrated remote support package provides businesses with all the functionality that has made GoToAssist the leading remote support service offering on the market today. Businesses can launch support sessions right from a case within Salesforce CRM. The seamless integration between the two services enables businesses to increase productivity throughout the support department, ultimately helping to create a more comprehensive service experience for customers.

GoToAssist is the market-leading contact centre remote-support platform that enables contact centre and help desk managers to improve customer satisfaction, increase first-time call resolution and reduce costs. With GoToAssist, customers can instantly access a live, online representative who can resolve complex customer issues using screen sharing, chat and other tools. Once the support session has ended, the GoToAssist session details are stored automatically in the Salesforce CRM case record, providing an audit trail of the remote support interaction. GoToAssist has found favour with its many users by being simple to use, secure, cost-effective and reliable.