The cost of red tape to British businesses, equates to more than £104 billion a year.
New research by Keboko has revealed that the average UK worker is tied to their desk for more than seven working weeks a year carrying out basic administrative tasks, such as updating reports, inputting data, filing expenses, bookkeeping, timesheets, and invoicing and billing.
The UK-wide survey of 1,117 people, discovered that data entry is the most time consuming administrative task, with 18 per cent of workers spending more than six hours a week on it.
The study also showed that workers spend a fortnight a year updating reports, devoting just over 90 minutes a week to the job. Financial tasks, such as filing expenses, invoicing clients and bookkeeping were found to collectively take up another fortnight a year.
The study found that many Brits spend a large portion of their working week on non-billable tasks that aren’t a core part of their job, and are unlikely to generate additional income. Nationally, the survey revealed that workers take five hours and 45 minutes a week to complete administrative tasks. If you combine this with internal meetings and conference calls this amounts to nine working weeks a year; almost twice the average Brit’s holiday allowance.
Perhaps the most significant finding from the study is that most workers would rather spend their time at work focusing on new business activities. The majority of people polled said that they’d like to devote more of their working week to meeting prospective clients, promoting the business they work for, and supporting existing clients.
Commenting on the research, Charlie Cowan, CEO, Keboko, said, “With Britain starting to emerge from the global recession, you’d expect most companies to be hard at work trying to generate new business. However, many workers struggle to find time to do this, as non-core tasks, such as inputting data and updating reports, still take up too much time. It’s costing UK businesses a fortune, with the money essentially going down the drain.
“If the average worker started working on these tasks at the beginning of 2011, they would work non-stop until lunchtime on Monday 7 March. Companies can’t afford for staff to spend such a large amount of time on non-billable activities. A lot of the time workers are being held back by a lack of tools to help them get admin tasks done quickly and efficiently. Many companies still use outdated, badly-designed software that can only be accessed in the office.
“It’s clear to see that a new generation of tailored and more flexible business applications is desperately needed by Britain’s businesses. By adopting cloud-based applications that can be accessed via a web browser, organisations could work much smarter. Staff could reduce the amount of ‘dead time’ spent travelling to and from meetings by updating reports wirelessly whilst on the go. In some cases, tasks could even be performed automatically.”
I can see how this is an important piece of research and no doubt carried out with integrity. I can also recognise that this article is suggesting there is a need for improved business technology.
However, I am really concerned that there is no room in this suggestion that people should work harder, for longer and whilst on the go for anything other than billable work. Yes we need to do more of that BUT at what expense?
Whatever happened to thinking time? People need to be able to consider what it is they have done, are doing, are trying to achieve, and to work out what’s the best way to do it. Decision making done very rapidly often falls short of the optimal result simply because people haven’t taken time to consider alternatives and the impact of their hastily made decisions. I’m not suggesting that decision making, meetings etc need to go on for a long time – just that people take the time and put in the effort to make good decisions based on all available information.
The research also misses out on the all important issue of developing people’s skills, knowledge and abilities for improvements and future needs of the business – this too is non-billable time. Is this part of the so-called ‘dead time’?
We’re told there are skills gaps in our workforce – if we ensure our workers are working hard at billable work all the time how on earth do they upskill and learn new ways to do their work more effectively/more efficiently?
I think it is really dangerous to be talking about ‘dead time’. Thinking time, reflection on what has happened and personal/professional development should be seen positively as a way forward for our businesses and their people to make improvements, to innovate and to develop for their future success.