Murray Furlong: A call for compassionate performance management

Performance management is rightly experiencing a radical overhaul. The structured, one-size-fits-all process of twice-yearly reviews, often perceived by busy managers as a necessary evil, has been denounced as formulaic, backwards-focused and subjective. In its place, pioneering employers such as Deloitte* are now advocating a continuous, ‘one-size-fits-one’ approach. But there’s an opportunity to take this even further.