Tags: Business

Jo Causon: First impressions are everything, particularly when you’re a nation of customer service providers

You don’t get a second chance to make a good first impression, says the old adage. It’s a well-known maxim, but familiarity does not mean organisations can afford to dismiss the underlying sentiment. In the context of customer service, without creating a good impression at the outset, the businesses that make up UK plc risk damage to their reputation and market share.

When it comes to employee engagement you have to think extravagantly

Incentive and reward company, Red Letter Days For Business, know how important it is to recognise employees for a job well done and the company has stepped its rewards up a notch this month by launching the Hypercar Holy Trinity 200mph Challenge – a world-exclusive supercar experience in partnership with Auto Vivendi Supercar Club.