India to get IT jobs from UK benefits system

-

Hundreds of IT jobs associated with the government’s benefits system overhaul are being sent to India, it has been reported. But these jobs are new and are therefore not being offshored, the government has said.

Universal credit, which is set to replace child tax credits, housing benefits, jobseekers allowance, working tax credit and more, is the government’s answer to “radically simplifying” the benefits system and making work pay.

But it has now been reported that 500 IT technicians are to be employed in Mumbai and Bangalore to work on the supporting IT system, even though ministers had previously said major data projects would be kept in the UK.

According to the Guardian newspaper the work could be worth hundreds of millions of pounds.

HRreview Logo

Get our essential weekday HR news and updates.

This field is for validation purposes and should be left unchanged.
Keep up with the latest in HR...
This field is hidden when viewing the form
This field is hidden when viewing the form
Optin_date
This field is hidden when viewing the form

 

But the decision was said to have been taken despite a November comment from employment minister Chris Grayling that it was important for “government-controlled employment” to remain onshore.

Grayling was at the time referring to a dropped proposal which could have seen Hewlett-Packard jobs on a DWP contract moved to India. “We have a job to try to maximise employment in this country, and I pay tribute to all those involved in that workforce for drawing our attention to the issue and the challenge,” he said. “It is by far the best option to see people investing in the UK.”

But the DWP has insisted the latest move is different to the Hewlett-Packard case. “No existing British jobs are being sent overseas by the DWP and no personal data is held or can be accessed outside the UK,” a spokesman told the Guardian.

Labour MP Mary Glindon, who has previously told Publicservice.co.uk readers that offshoring did not add up, complained that the North-East was “crying out for specialist jobs like these”. “We need to keep the pressure on the minister to honour his commitments on offshoring,” she said

Pamela Flores is an events professional with experience at Symposium Events, a UK-based conference and events organization. She has worked in editorial and event coordination roles within the HR and expatriate management sector, contributing to the organization of major conferences including the Expatriate Management and Global Mobility conference. Her background spans online editorial work and events management within the professional conference industry.

Latest news

CIPD recognises 30 HR leaders driving change across UK workplaces

The CIPD has unveiled its HR30 list for 2026, recognising senior people leaders whose work has delivered measurable impact across organisations and workforces.

Brits dream of being their own boss, but still cling to the monthly pay cheque, survey reveals

Britons say they like the idea of self-employment, but most still value the security and stability of traditional jobs.

AI Coaching Won’t Replace Managers. It Will Expose Coaching Debt.

As AI coaching expands, employers may gain a clearer view of where manager support is falling short.

Grant Wyatt: AI is as good as the standard you set

Most professionals treat AI like a vending machine: they click, prompt, and hope. When the output is mediocre, they blame the tool.
- Advertisement -

AI adoption accelerates as employers rethink workforce size

Employers are using AI to address staffing pressures, redesign roles and improve productivity as workforce planning increasingly incorporates automation.

Workers ‘pushing through illness’ as workplace pressure grows

Burnout, stress and working while sick are becoming increasingly common as many employees struggle to cope with workplace pressure.

Must read

Stephanie Coward: The power of data and AI

How can HR teams reconnect with the diverse set of employees they serve?

Learning not Leaning

In the build up to September's Stress Prevention and...
- Advertisement -

You might also likeRELATED
Recommended to you