Tags: Organisation

Peta Fry: Organisational Design – aligning your business

Having weathered the last few years, a number of businesses that I’m working with are now making decisions to re-visit their business strategy and where the main goal had been to maintain the status quo, they are now looking for growth. They understand the need to change what they’re doing and how, but the first…

Mary Clarke: Managing ‘High Velocity Customers’ in an Omni-channel environment

Good customer service should be at the heart of every business, but in competitive industries such as financial services, utilities and retail it is critical that companies get it right. A 2010 analyst report, “The Cost of Poor Customer Service: The Economic Impact of the Customer Experience”, from call centre software provider, Genyses, claims UK…

Alan Williams & Alison Whybrow: The value of values for employee engagement

 “If you want to build a ship, don’t drum up the people to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea” Antoine De Saint Exupery Employee Engagement has become a science in itself with surveys measuring everything from the onboarding experience, satisfaction with line management…

L&D must adapt to cope with the evolution of  organisational learning, claims Hemsley Fraser

L&D teams must redefine their role to resolve a growing tension between how individuals want to approach learning and how organisations want to deploy it, according to a new white paper from Hemsley Fraser, the learning and development company. ‘Learning is Changing’ highlights the fundamental changes that have occurred in the design, implementation, commissioning and…

Organisations ‘lack creativity’ in approach to people development

Less than half of senior managers in UK and Ireland blue chip organisations are confident of retaining the high value individuals who are critical to their success. And only 55% believe they are effective at retaining their future senior leaders. This is despite the fact that most organisations invest in development programmes for key people…

HR must help kill bureaucracy and encourage greater innovation within organisations

Gary Hamel, the world’s most influential business thinker according to the Wall Street Journal, told delegates at the Chartered Institute of Personnel and Development (CIPD)’s annual conference that ‘management is a busted flush’ and needs to be rebuilt from the bottom up. Bureaucracy must die, he said, because if you don’t kill it, it will…

Employee Voice Survey

Key findings: The vast majority of respondents believe voice has a positive impact on engagement and performance. Respondents defined ‘employee voice’ not just as allowing staff to express of their opinions, but also actively listening and involving them in decision-making. ‘Direct’ channels of voice between employees and line managers/senior leaders are both more common and…