Tag: Customer service

Jo Causon: First impressions are everything, particularly when you’re a nation of customer service providers

You don’t get a second chance to make a good first impression, says the old adage. It’s a well-known maxim, but familiarity does not mean organisations can afford to dismiss the underlying sentiment. In the context of customer service, without creating a good impression at the outset, the businesses that make up UK plc risk damage to their reputation and market share.

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Kirsty Taylor: Customer Service. Or Do We Mean Disservice?

All too often customer service is just the name of a department. The UK doesn’t sparkle when it comes to customer service standards, especially in larger organisations. Since very high standards of customer service are close to my working heart, regular readers of this blog will have heard me gnash my teeth over a number of bad service experience over the years. Quite a few involve telecoms companies, but incidents of poor service are not localised only to this area.

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