The Emotionally Intelligent HR Professional – Wednesday,1st June 2022

Elearning - Live Online Course

3 Hours - Wednesday, 1st June 2022

£299.00 ex VAT

People with well-developed EI tend to achieve more. They are highly effective communicators who build strong relationships and have greater influence within their organisation. They are also able to manage difficult situations more skillfully and build their resilience.

Emotional Intelligence (EI), often referred to as EQ (Emotional Quotient), is an essential skill in any professional’s toolkit and should be developed to a high standard of competence.

HR not only need to fine tune their own EQ skills, but they also must be able to support Managers, with varying levels of EQ, demonstrate it in the way they behave and make decisions.

This thought-provoking 3-hour workshop lets you review and develop your own EQ and provides tools to help you recognise when a lack of EQ may be affecting a Manager’s ability to engage, motivate and drive performance with members of their team.

SKU: LSM001-001 Category: Tag:

“In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ”

Daniel Goleman, Ph.D

Who Is the Course For?

HR professionals looking to increase their own emotional intelligence and want to be able to identify operational managers and leaders in need of emotional intelligence.


Why Take the The Emotionally Intelligent HR Professional Course?

As a result of this workshop, you will:

  • Know what emotional intelligence is and why it is important in the workplace
  • Understand the benefits of enhancing your own emotional intelligence
  • Know what the fundamental components of emotional intelligence are
  • Know your own EQ strengths and development areas
  • Recognise a lack of EQ in a Manager, which is affecting their team’s performance


What is the Format?

Remote live learning.  The course takes place live at a specific time, with booked attendees participating remotely.  The course is not pre-recorded and cannot be watched ‘on demand’ at a later date.  Participation is essential!

Duration: 3 hours.

The Emotionally Intelligent HR Professional Course Agenda

  • The role of Emotional Intelligence in achieving organizational effectiveness
    We share key insights into the links between EQ and organisational effectiveness and explore the pivotal role HR professionals can play
  • Five Pillars of Emotional Intelligence
    Building on the pre-work reading, we dive more deeply into what EQ really means and explore what value it brings the HR Professional, for effectiveness and credibility.
  • Intelligent self-awareness
    Step one for EQ success is recognising and being intelligent about our emotional responses. We investigate self-awareness and metacognition. We help you to recognise what’s happening and avoid the amygdala hijack.
  • The power of self-regulation
    As HR professionals, we can be involved in some emotive interactions. We must retain our composure for our credibility as an expert, and to allow us to make sound decisions. We explore techniques for handling reactions, managing emotions, and not allow ourselves to become completely immersed in them.
  • Use that emotion in a positive way!
    Harness the power of your emotional responses. Here we learn how you can use your emotion to improve your own performance! Self-motivation is deploying your emotions with positive intent. This emotional self-control is crucial for great accomplishments.
  • Empathy, empathy, empathy
    Recognising emotions in others and reading non-verbal cues is what really sets the highly emotional intelligent apart. Through heightened self-awareness you will already be more aware of what to look out for. Here we look more deeply at where we can really make a difference by picking up the signs.
  • Maximise your social skills for even greater impact and stronger relationships
    The most impactful person in the room is the person who sets the tone of the interaction. Process is important but to achieve your aim, if you can tune into other people’s emotions and bring them into your emotional realm, you will set the tone of the interaction. Be memorable for a tone which prioritises people over process, and you will get things done. Here we explore how to give yourself permission to trust your intuition and to deploy EQ to build strong relationships.
  • Helping bring Manager EQ to the teams that need it
    Up, down and across many organisations there are examples of team performance being impacted by a lack of EQ by the leader. Here we explore real time examples to help you consider what to look out for, so that you can make a difference to not only the managers but also those people that need greater EQ from their manager to perform at their best.

Trainer Jenifer LordJenifer Lord IACTM

Jenifer is a highly successful consultant and coach with a passion for optimising peoples’ capabilities.

Jenifer blends strong commerciality and outstanding customer focus with a revolutionary way of thinking. She is a qualified Executive Coach, Life Coach, NLP Practitioner as well as a Hypnotherapist and is qualified to use several psychometric profiling tools including MBTI and TMSDI. She is qualified in Mediation for conflict resolution as well as being an ILM Tutor and member of the CIPD. She also has a Diploma in NLP for Agile Communication and Creative Problem Solving.

Her passion for understanding what makes people tick led her to study Psychology, Neuroscience, Neuroplasticity and Cognitive Behavioural Therapy for Stress Reduction as well as Mindfulness. She has a real appetite for understanding how our brains work and why we behave the way we do – what drives us. Jenifer is currently studying her Neuroscience Professional Development Diploma accredited by the British Psychological Society.

Jenifer is passionate about helping leaders to be more authentic and to support them to understand the impact they have on the people around them.  She advised NICE (National Institute for Health and Care Excellence) as part of a Public Health Advisory Committee on workplace policy and management practices to improve the health and wellbeing of employees.

Working for many years leading teams in fast paced multimillion turnover organisations, Jenifer moved from Operations to HR, bringing a wealth of experience invaluable to HR Teams. That fine balance between understanding the commercials and the need to drive results, whilst understanding that the key to success in both life and business is through your people. Jenifer’s HR career spanned HR Advisor through to Regional, and then National HR Business Partner, before she successfully built her own independent consultancy.

Are there Any Pre-course Requirements?

As preparation for the workshop, you will complete a short self-assessment questionnaire, read some corresponding information, and complete a few questions to capture your initial reflections. This will help you maximize the potential learning available during the live session.


Will the Trainee Reeive any Post Course Assets?

Yes.  Recommendations for further reading.


Is this appropriate for junior and senior HR professionals?

Emotional intelligence is universal. Regardless of seniority, we can have strengths, weaker areas and even blind spots in terms of emotional intelligence. HR professionals at different levels may share some different workplace examples in discussions, however all aspects of this workshop are relevant to all levels of experience.


Is this applicable for any length of service in HR?

Emotional intelligence is universal. Regardless of experience in a role, we can have strengths, weaker areas and even blind spots in terms of emotional intelligence. More experienced people may have more examples to share in discussions, however all aspects of this workshop are relevant to all levels of experience.


Who Are LSM?

HRreview is working with our partner Learning Solutions Matter to provide this course.  You may therefore notice LSM mentioned on correspondence and receipts etc.