Leveraging HR Technology Forum 2013 – Documentation

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Purchase the documentation provided to delegates (as a pdf), including presentation slides.

This conference features best practice case studies expert insights and networking opportunities for senior managers in human resources, operations and systems.

  • The event will examine HR innovation through technology and how technology can be used as an enabler to deliver strategic HR
  • Sit down with leading HR Technology providers during the technology showcase and see what’s new on the market
  • Case study presentations will share good use of HR technology in recruitment, talent and performance
  • Examine your own organisation and ensure technology solutions fit your business needs and identify what to fix for maximum business benefit
  • Examine the latest trends in HR Technology such as mobile, social and SaaS
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You can purchase the documentation as provided to delegates, including the presentation slides (as a PDF), clicking the ‘Add to cart’ button above.

[tab: Summary]

This conference features best practice case studies expert insights and networking opportunities for senior managers in human resources, operations and systems.

  • The event will examine HR innovation through technology and how technology can be used as an enabler to deliver strategic HR
  • Sit down with leading HR Technology providers during the technology showcase and see what’s new on the market
  • Case study presentations will share good use of HR technology in recruitment, talent and performance
  • Examine your own organisation and ensure technology solutions fit your business needs and identify what to fix for maximum business benefit
  • Examine the latest trends in HR Technology such as mobile, social and SaaS

In addition, this event will enable you to:

  • Drive behavioural change
  • Make strategic use of HR metrics to drive global business
  • Increase collaboration and improve communications
  • Improve HR efficiency, automation and employee engagement
  • Upgrade strategy vs. make do vs. new systems
  • Optimisethe results from technology
  • Recognise the opportunities available from social media tools
  • Examine the changing landscape of HR technology; Future technological developments
[tab: Presentation]

The “Leveraging HR Technology Forum 2013″ conference documentation includes the following sessions:

Session 1

Introduction and opening address by conference chair

Dr. Emma Parry, Reader in Human Resource Management

Cranfield University School of Management

Session 2

Aligning business strategy and objectives with HR technology

  • Ensuring technology fits your business challenges
  • Gaining full visibility of talent from recruitment to L&D to performance
  • Driving change on a cultural level
  • Encouraging collaboration and improved communication

Karl Jolly, Director of People

Welcome Break Group

Session 3

 Improving HR efficiency and employee engagement

How does a business encourage employees to self-serve when traditionally it’s always been easier to pick up the phone or email the HR department? In this session Dawn Bradshaw, HR Manager at Norwich City Council will talk about the journey the council has been on where employees who were used to calling the HR department are now enthusiastically self-serving; and as a benefit how it has enabled HR to become more value-added and strategic, rather than deal with repetitive query handling. Mark White, Business Development Director at Transversal, gives an overview of the enabling knowledgebase technology that’s increasingly being adopted by HR teams across councils and commercial companies.

  • The Challenge – How can we improve the HR service to employees with fewer HR resources
  • The Solution – Intuitive self-service, giving straight forward answers to simple questions
  • The Learning – Insight into Employee needs, responding to feedback, continual improvement

Dawn Bradshaw, Head of HR and Learning, Norwich City Council and Mark White, Business Development Director


Session 4

Introduction of a self-service strategy

  • Change management approach – engaging users and winning hearts and minds
  • Measuring performance and benefits
    • Training and educating users and ensuring systems are being used to their full capabilities

Lisa Davidson, Head of People Services

Home Group

Session 5

Making Businesses Smarter using HR Technology

  • Reinventing the way work works & Replacing guesswork with precision
  • A blend of technology and science
  • Expectional Employee Experiences

Paget Miles, HCM Software Sales Manager Europe

Kenexa, an IBM Company

Session 6

Driving behavioural change through systems

  • Harnessing technologies to improve communication, build connections, and streamline collaboration
  • Engaging users with change
  • Understanding your business challenges and introducing the right system
  • The importance of continuing change to match the changing business environment
  • Linking systems  to talent engagement and retention

Catherine Griffiths, Head of Organisation Design and Pay Strategy

Birmingham City Council

Session 7

Using the learning and development Platform to make use of untapped talent

  • Building collaboration and colleague engagement
  • Ensuring your employees skills are used in the right places
  • Building engagement and breaking away from the usual routine

Mirage Islam, Group Talent and Technology Specialist


Session 8

Using global information to drive business insight

  • Ensuring you have good, clean data
  • Developing global capabilities
  • Making strategic use of HR metrics and analytics
  • Integrating HR and business measures

James Stringer, Director, HR Information


Session 9

The value & benefit of social & digital tech: what difference does it make?

  • Benefits and challenges of using social media and portable digital devises
  • How is social media being used in organisations
  • Who’s using social & digital technology?

Jonny Gifford, Research Adviser


[tab: Speakers]

Dr. Emma Parry, Reader in Human Resource Management, Cranfield University School of Management

Emma Parry

Dr Emma Parry is a Reader in Human Resource Management at Cranfield University School of Management. Her research focuses on the influence of context on managing people, particularly national context, demographic change and technological advances. Emma manages “Cranet” a Network of business schools conducting comparative research into HRM practices and is a co-Director of “5C” a global network that researches career experiences in different national cultures. She has undertaken a wide-range of research into HRM, for clients such as the Ministry of Defence, the NHS and CIPD. This has included a large piece of work on HR Technology for the CIPD. Emma is also the Director of the International Executive Doctorate (DBA) programme at Cranfield. Emma is the co-author of “Managing people in the Contemporary Context” and has produced numerous publications, including several in the area of HR technology.

female-silhouette-150x150pxPaget Miles, Human Capital Management (HCM) Sales Manager – EMEA, Kenexa, an IBM Company

Paget Miles serves as the Human Capital Management Sales Manager for the EMEA region at IBM. He has over 12 years of experience within the HCM marketplace, helping organisations leverage SaaS and Cloud-based applications. Mr. Miles has worked extensively on global deployments of cloud applications and is heavily involved in projects across Europe for both mid-market and enterprise business. During his tenure at IBM, he has also focused on developing the next generation of User Interfaces that provide a single access point across multiple client applications. Mr. Miles holds a Bachelor of Arts in Business Management.

Mark White, Business Development Director, TransversalAwaiting portrait


Mark has 25 years’ experience working with companies to improve business efficiency and service. Today Mark works directly with UK leading organisations such as John Lewis, M&S and Sainsbury’s, where Transversal’s knowledge solutions are deployed to support their contact centre agents and ecommerce websites.

As Business Development Director at Transversal, Mark also leads the company’s drive to provide HR knowledge solutions to give employees intuitive assistance when trying to find answers to their HR questions. Mark says, “the lack of organised and accessible knowledge is one of the biggest obstacles to employees self-serving and increasing business efficiency; go to most HR portals and you’ll see what I mean, poor search, masses of documents, a lack of intuitive help – it’s no wonder that HR gets bogged down in repetitive work whilst employees get inconsistent information.”

Mark is passionate about knowledge accessibility “intuitive help is needed wherever the masses need to know something that only a few can answer. It doesn’t matter if you are a citizen, employee or online shopper; if you can’t find what you’re looking for, there’s a price to pay in time, money and dissatisfaction.”

Karl Jolly, Director of People, Welcome Break GroupKarl Jolly


Karl was appointed as Director of People in March 2006. He is responsible for the people strategy in this high volume, high profile and evolving UK wide business.

With 80 million customers a year looked after by 200 teams working in partner ‘franchisee’ brands, (such as Waitrose, Starbucks, KFC, BK, WH Smiths, Days Inn or Shell/BP forecourts) the HR challenge is both unique and rewarding and involves the development of a unifying culture based on service, effective leadership, strong tools and the expanding capability of teams.

Prior to joining Welcome Break Karl gained retail and hospitality experience in TGI Fridays, Pret a Manger and Mitchells and Butlers and has undertaken a number of leadership roles in both Learning and Development and strategic HR.

Mirage Islam, Group Talent & Technology Specialist, TalkTalk Group Plcfemale-silhouette-150x150px

As Future Media Lead at BSkyB, Mirage focused on market intelligence to inform and influence strategic decision making across Sky channels and services. Prior to that he launched and headed up Sky’s first official partnership and collaboration project as Head of Developer’s Programme.

Throughout his career he has worked with leading brands and clients such as Saatchi & Saatchi, Ernst & Young, Channel 4, BBC, Comic Relief and Microsoft.

Blending great ideas with technology and inspiring future talent is his passion and has delivered Digital strategy, learning and development programmes across the world for clients such Saatchi & Saatchi, Channel4, Mediacom, IPA, ANFO.

In recognition The RSA awarded a Fellowship for his contribution to the Marketing and Communications industries.

He now combines many years of senior level commercial experience and digital innovation, as the Group Talent & Technology Specialist within HR Shared Services at TalkTalk to encourage connected thinking, drive internal collaboration, ideas generation that will deliver continued commercial growth and target top talent both internally and externally.

Jonny Gifford, Research Adviser, CIPDAwaiting portrait


Jonny Gifford is research adviser at the CIPD specialising in employee engagement, employee relations and organisational culture. He joined CIPD in 2012, having previously worked as principal researcher at Roffey Park Institute and previously research fellow at the Institute for Employment Studies. Current interests include dispute resolution, uses of social and mobile technology (e.g. for collaboration, employee voice and flexible working) and the role HR functions play in corporate responsibility. Jonny has an MA in Social Research and Comparative Labour Studies from Warwick University and a BA in Social Anthropology from Sussex University.

Catherine Griffiths, Head of Organisation Design and Pay Strategy, Birmingham City Councilfemale-silhouette-150x150px

Catherine has 15 years public sector experience in Human Resource management. She is currently Head of Organisation Design and Pay Strategy within Birmingham City Council, this is a corporate role responsible for developing the strategy for Organisation Design, Pay and pay progression within the Council.

Catherine is a fellow member of the CIPD, has a business degree from Aston Business School and an LLM in Employment Law which focused on Equal Pay.

James Stringer, Director, HR Information, Unilever

James Stringer

James joined Unilever in 2000 and initially built information capabilities for the HR function in the UK business.

Since 2005, Unilever has undertaken a programme to globalise its HR function, processes, systems and information, and since 2007 James has headed up HR information capability globally for Unilever. Achievements during that period include:

  • Global standard data definitions
  • High data quality
  • Information standards for data, metrics and measures
  • On-line reporting and analysis of headcount, gender balance, talent and performance management, organisational insights, learning, global mobility, reward and employee surveys
  • A global data warehouse based on Teradata with sophisticated front-end tool sets
  • Leveraging internal and external data to drive better, informed decision-making
  • Exploring “big data”, by utilising company social media feeds and examining communications patterns

Lisa Davidson, Head of People Services, Home Groupfemale-silhouette-150x150px


Lisa is Head of People Services at Home Group, a social enterprise and a charity with a turnover of over £300m, is one of the UK’s largest providers of high quality housing and supported housing services and products. Home’s role is to provide general needs housing and supported housing services targeted towards helping some of society’s most vulnerable people take control of their own lives.

Lisa is a member of the organisation business leadership team and accountable for the Group Human Resource IS systems, Recruitment, Payroll, Administration and Employment and Skills departments. Since joining in 2009, Lisa has led the implementation of the HRIS system and self-service strategy across Home Group, including expenses, learning and performance appraisal; leading to being winners of the 2012 greatest organisational impact through technology award and finalists at the 2012 North England CIPD Awards for change management project of the year.

Prior to joining Home Group, Lisa managed the HRD function for Alshaya, the largest retail franchiser in the Middle East. Lisa has also held senior HR management roles with Orange and EDF Energy.

[tab: Sponsors]



Transversal is a leading provider of online, multichannel and self-service solutions. Our key aim is to help our clients deliver an outstanding customer experience to external customers and employees alike. To achieve this, we ensure that users have less complex, more satisfying interactions.

Our solution implementations include:

• Web self-service

• Contact centres

• Enterprise

Our enterprise solutions, including AskHR, are designed specifically to meet the demands placed on internal cost centres such as HR, IT and facilities management. The challenge is reduce the time spent dealing with repetitive, routine enquires and administration by improving the employee’s desire to self-serve. That means self-service needs to be easy, convenient, time saving and preferable to calling or emailing the team.

Our AskHR solution for HR departments is like putting your best HR Advisor on the intranet 365 days a year, 24 hours a day – always available, always consistent and accessible on the intranet or by mobile. This means you can reduce the number of routine, repetitive emails and calls coming into your HR team.

AskHR offers:

• An easy, intuitive and convenient interface; encouraging employees to self-serve

• Anonymity for users

• A central knowledge resource that supports employees, managers and HR

• Announcement functions to improve employee communication

• Reporting and analysis functions to capture insight and guide improvements

• Seamless integration with your corporate branding

• A hosted solution that requires no additional IT hardware or software on your premises

For more information and a product demonstration visit



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