Taleo Corporation (NASDAQ: TLEO), the leading provider of on-demand talent management solutions, today announced that it has been re-certified by the Technology Services Industry Association (TSIA) as “Rated Outstanding” for global assisted customer support from its North America support center. The TSIA certification program involves in-depth audits of support functions against a broad range of best-practice criteria for delivering industry-leading technical support. Last year, Taleo became the first and only talent management provider to receive this esteemed accreditation. This year, the scope of Taleo’s re-certification extended to include the company’s global compliance processes. Taleo demonstrated sustained performance and improvement in all aspects of the review.
“Taleo’s unwavering commitment to their customers was demonstrated throughout the re-certification process,” said Thomas Pridham, Vice President & General Manager of the Organisational Development Services at TSIA. “We commonly see companies do well during the initial certification process and then lose momentum and score lower the second year. We are impressed with Taleo’s continued improvement and commitment to providing excellent technical service and support.”
Taleo’s assisted technical support processes continue to exceed industry benchmarks. By providing multi-lingual technical assistance and a Web-based customer portal that is available 24×7, Taleo’s customer support organisation is able to address the unique needs of each customer quickly and efficiently. And unlike traditional enterprise resource planning (ERP) software vendors, Taleo provides free baseline support and actively mines performance and application vital signs for proactive opportunities to better support customers.
“Providing industry-leading customer support is one of our corporate values and something we take very seriously at Taleo,” said Guy Gauvin, Executive Vice President of Global Services for Taleo. “This re-certification underscores our commitment and dedication to providing our customers with the best service available. We look forward to extending this recognition with other certifications from TSIA, such as their ‘Excellence in Services Operations’ that will include the Unassisted Support module. This is just another step in our relentless pursuit of superior customer support.”