Firms in both the public and private sector may find their staff more engaged when home-working, according to the Telework Association.
The organisation’s research has shown that workers are “significantly more productive” outside of a “noisy, open-plan office”.
Peter Thomson, director of research at the association, highlighted the customer service advantages flexible benefits can provide.
He explained: “A lot of businesses now are running almost 24/7 extended hours for their customers, so you need your employees to be more flexible.”
Workers can provide services at a time the customer wants to be served, he added.