As in everyday culture, organisational culture is all about values. To a large extent, culture dictates what we think, how we are influenced by those around us and how we behave, whilst happiness is a pleasing emotional state
Ask many a HR professional what their most desired qualities are and it is likely that being charming wouldn’t feature highly.
When dealing with the complexities of myriad personalities from ground to board level, attempting to implement strategy and policies, championing initiatives, managing conflict and motivating employees, influence is surely the crème de la crème of skills; if people are HR’s resource then influence is the resource of HR’s. But achieving influence is a delicate tightrope walk of precision and accuracy, lean too much one way and you veer to coercion and manipulation, veer to the opposite side and weakness and inefficiency await.
Increasingly HR professionals are exploring the relationship between concepts such as well-being, personality and stress with workplace performance. And with emotional intelligence in particular being linked to not only better performance, but to job satisfaction, development of effective work relationships, greater workplace loyalty, enhanced firm revenues and overall job role advancement and success, it is not hard to see why.
You’ve delivered the presentation, your attendees are busy scribbling away at the evaluation cards, what do you think they are writing? ‘Dynamic speaker, kept me interested, learnt a lot’, or perhaps a rather less encouraging ‘the biscuits were good’. Making presentations to external organisations, delivering workshops to new starters, conducting seminars during company training days; presentation skills are particularly relevant for the HR professional. However, not all of us are naturals at bringing others on board for the journey and keeping them interested along the way. At the heart of being effective at imparting information that others retain is engagement, here are our top tips to engage your audience.
The second in a series of guides from Paul Russell, director and co-founder of The Luxury Academy.
Part 1 in a series of guides from Paul Russell, co-founder and director, The Luxury Academy.
If we want to keep our best people happy, then we need to think beyond the payroll and the purse. We need to think about hearts and minds.