HR and learning and development professionals face a real challenge in creating a workforce that has Best Practice skills for both project management and service delivery. Paul Fegan outlines the benefits of ITIL and PRINCE2.
Paul Fegan is Operations Director at the ILX Group, the global Best Practice learning company. He delivered training courses for the investment banking industry before co-founding a financial services e-learning company in 1999. He has since worked at training companies delivering courses for a number of audiences from Accountant and Lawyers to Digital Marketers before joining ILX Group. ILX Group is a global all-in-one provider of Best Practice Learning Solutions. Courses are delivered through a blend of classroom, workshops, e-Learning and mobile platforms.