Kirsty Taylor: Customer Service. Or Do We Mean Disservice?

All too often customer service is just the name of a department. The UK doesn’t sparkle when it comes to customer service standards, especially in larger organisations. Since very high standards of customer service are close to my working heart, regular readers of this blog will have heard me gnash my teeth over a number of bad service experience over the years. Quite a few involve telecoms companies, but incidents of poor service are not localised only to this area.

Kate Russell: Cracking the Dress Code

Dress code and appearance is always an emotive subject. Employers must also ensure that they don’t fall foul of anti-discrimination legislation, which makes direct and indirect discrimination unlawful. Let’s take sex discrimination. Direct discrimination occurs when a person is treated less favourably on the ground of his or her gender than a person of the…