Author: Jane Sunley

Jane Sunley: L&D and embedding service excellence – getting the basics right!

Learning and development (L & D) and embedding service excellence into your organisation aren’t rocket science. However, it’s surprising how many businesses still aren’t even getting the basics right whilst ignoring the ‘easy wins’ that cost little or nothing at all. This guide will help you to get your people to where you need them to be – competently and enthusiastically delivering first-class customer service.

Read More

Jane Sunley: Internal communications and employee engagement (‘the big E’)

There are some fundamental building blocks that form the glue to stick together everything that’s good about your organisation. These include culture and values. This blog looks at two more – internal communications and employee engagement. Without these in place and working well it’s likely that your diligent and strenuous efforts in other key areas (learning and development, for example) might not yield the returns you’d expect.

Read More
  • 1
  • 2

Poll

Have you experienced symptoms of burnout due to your career?

View Results

Latest Tweets

  • According to new research by Resolution Foundation, an independent think tank, young people and ethnic minorities w… ,
  • The transportation company Uber has been taken to court by drivers who were allegedly fired through the company's u… ,
  • As many as one in every three apprentices have learning difficulties or disabilities, many of whom have not yet bee… ,
  • HRreview asks experts what they think of the acronym , in the workplace and how can prog… ,
  • Research showed that over seven in 10 Black employees felt they had faced barriers in recruitment which was twice a… ,

Pin It on Pinterest