Effective client relationships fundamentally determine the success or failure of any professional services firm or business-to-business company. All this creates a new challenge for HR: how can you help the client relationship managers in your organisation to succeed?
Andrew Sobel is an executive associate of the global learning consultancy OnTrack International. A best-selling author, he’s the world’s leading authority on the strategies and skills needed to build long-term client relationships. Andrew has worked for 31 years as both a strategy advisor to senior management and an executive educator and coach. For more information visit: www.ontrackinternational.com