Alex Wilke: How a Chief Feedback Officer can improve employee feedback

Collecting and acting on feedback from employees and customers is becoming essential to successful business decision making, prompting discussions about the emergence of a new board level representative – the Chief Feedback Officer – to take control of the area.  What’s behind this idea and what exactly would someone with that job title do anyway?

Alex Wilke: Do you know more about your customers than your employees?

Alex Wilke, Consultant at Questback, a provider of online survey and managed feedback technology, shares his thoughts on how knowledge of your customer journey can influence your connection with your employees… The past decade has seen substantial investment in better understanding customers. By mapping the customer journey to ensure that all channels and touchpoints deliver…

Alex Wilke: Moving on from the annual employee engagement survey

Annual employee engagement surveys are a regular event at most companies and have been for at least a decade. But maybe it’s time to review this approach and look for ways to improve the effectiveness of employee feedback collection and analysis. The definition of ‘engagement’ has been hotly debated and most engagement survey providers have…