Tags: PPMA

A radical overhaul of public service delivery can’t happen overnight and depends on new type of leadership, warns CIPD and PPMA

Research amongst public sector leaders highlights importance of involving staff in order to create a customer-centric culture A new model of values-based leadership needs to be developed across the public sector if the twin objectives of reducing spending and providing more customer-focused services are to be met. That’s according to new research from the Chartered…